Frequently Asked Questions
Everything you need to know about shopping with Misako
What is the standard shipping time for orders?
Standard shipping typically takes 3-5 business days for domestic orders and 7-10 business days for international deliveries, depending on the destination.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. You can initiate a return or exchange through our online portal or at any physical Misako boutique.
Are Misako products made with sustainable materials?
We are committed to ethical fashion. Many of our collections feature high-quality synthetic leathers and recycled textiles to ensure durability while minimizing environmental impact.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna for flexible financing.
How do I track my order status?
Once your order is dispatched, you will receive an email with a tracking number and a link to our carrier's website to monitor your shipment in real-time.
Do you offer a warranty on bags and accessories?
Yes, all Misako products come with a 2-year warranty against manufacturing defects. Please keep your proof of purchase to claim a repair or replacement.